Manage leave and attendance through Telegram, Slack, Discord, LINE, Google Chat, Teams, and WhatsApp. No app downloads. No complex setup.
Welcome to HRDex. These Terms of Service (“Terms”) govern your access to and use of the HRDex platform, including our website, Company Panel, and chat bot services (collectively, the “Service”). HRDex is operated from the Republic of Indonesia. By accessing or using the Service, you agree to be bound by these Terms.
HRDex is a chat-first HR self-service platform that enables small and medium businesses to manage leave and attendance through Telegram, Slack, Discord, LINE, Google Chat, Teams, and WhatsApp bots, complemented by a web-based Company Panel for employers. Available features vary by subscription tier.
To use HRDex, you must register for an account and provide accurate, complete information. The person who registers the account (the “Boss”) is the account holder and is responsible for all activity under the account. Each account is associated with one company. You may not create multiple accounts for the same company.
HRDex offers four subscription tiers:
WhatsApp is available on Starter, Business, and Pro plans using a prepaid credits system. Each event (outbound message, inbound message, button callback, or failed message) costs 1 credit: $0.042 (Rp 650) per event. Credits are purchased in packages (500 / 1,000 / 5,000 / 10,000 events), never expire, and are non-refundable. Maximum balance of 50,000 credits per company. Pricing is subject to change based on Meta WhatsApp API costs.
WhatsApp requires an active Starter+ plan, sufficient credit balance, company-level WhatsApp enabled in the Channels section of the Company Panel, and per-employee WhatsApp access enabled before employees can use WhatsApp.
All plans are available with monthly or annual billing. Annual billing is charged upfront at 10× the monthly rate (2 months free).
Prices are in USD. Polar (polar.sh) is our online reseller and the seller of record for each payment. Polar handles the applicable taxes on those payments. HRDex remains responsible to you for the refund commitment in Section 6 and the Refund Policy, including where Polar processes the refund.
Companies in Indonesia pay for WhatsApp credit packs in Indonesian rupiah (IDR) by QRIS or bank virtual account, through our payment gateway. Rupiah prices are shown at checkout before you pay. Refund terms for these payments are in the Refund Policy.
Upgrades. You may upgrade your subscription at any time. Upgrades take effect immediately. You retain the remaining days of your current billing period, and the new plan’s billing cycle begins after that — for example, switching from monthly to annual means you keep the rest of your current month, then your annual period starts. You may change both plan and billing cycle in a single upgrade.
Downgrades. You may downgrade your subscription only if your current number of active employees meets the target plan’s employee limit at the time of the request. Downgrades are scheduled for the end of your current billing period. You retain full access to your current plan’s features until then. You may cancel a scheduled downgrade at any time before it takes effect. If your employee count exceeds the new plan’s limit when the downgrade takes effect, your account will be restricted (see Section 7).
Billing cycle changes. You may switch from monthly to annual billing at any time. You are charged the full annual rate immediately, retain the remaining days of your current period, and your annual period begins after that. Switching from annual to monthly is scheduled at the end of your annual period — when it expires, you are charged the monthly rate going forward. The same stacking rules apply when changing both plan and billing cycle simultaneously.
You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period (monthly or annual). After your subscription expires, your data will be retained for 90 days. After 90 days, all company and employee data will be permanently deleted and cannot be recovered.
All subscription plans, monthly and annual, include a 14-day money-back guarantee. The window starts at the first successful payment on your account, not at any later upgrade, plan change or billing-cycle change. It is 14 calendar days counted in Asia/Jakarta time (WIB): day 14 is included and the window ends at 23:59 WIB on that day. Within the window you may request a full refund, no questions asked. After the window closes, subscriptions are non-refundable. Refunds are processed as set out in the Refund Policy.
Your account may be restricted or locked under the following circumstances. While restricted or locked, you may only access the Employees page (to remove employees) and the Subscription page (to upgrade or process payment). All other features — including bot access for all employees — are disabled.
Payment failure. If a payment fails, your account enters a 7-day grace period during which the Service remains fully accessible. If payment is not received within the grace period, your account is locked until payment is successfully processed.
Employee limit exceeded. If a scheduled downgrade takes effect and your current number of employees exceeds the new plan’s limit, your account is restricted. To restore access, you must either remove employees to meet the limit or upgrade to a plan that accommodates your current employee count. Once resolved, full access is restored automatically. For paid plans, you have until the end of your billing period to resolve the issue; if unresolved, your subscription expires and the standard cancellation process applies (7-day grace period, then 90-day data retention). For downgrades to the Free plan, the 90-day data retention period begins immediately upon restriction.
You agree not to:
We may suspend or terminate your access to the Service at any time if you violate these Terms, including the Acceptable Use provisions above. Upon termination for cause, your data will be retained for 90 days after which it will be permanently deleted.
All branding, code, design, and other intellectual property related to HRDex remain the exclusive property of HRDex. Your data remains your own — we claim no ownership over the information you or your employees provide through the Service.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.
The Service is provided “as is” without warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law, HRDex’s total liability for any claims arising from or related to the Service shall not exceed the total fees paid by you during the 12 months preceding the claim.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We may also update these Terms from time to time. Continued use of the Service after changes to the Terms constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.
If you have any questions about these Terms, please contact us at support@hrdex.co.